RETURN POLICY:

All returns must be accompanied by a RMA number and made within 30 days of receipt of shipment. Any returns received after 30 days will receive a store credit only. Returns without prior authorization/ RMA number will not be accepted.

RMA Number No returns will be accepted without a RMA (Return Merchandise Authorization) number. Click here to fill out the RMA form and obtain your RMA number.

Merchandise Conditions All Item(s) must be unused, unwashed, and in the same condition as received, and must have all tags attached.

Damaged by shipping If an item is damaged through shipping, we will gladly replace it provided you furnish us with information from the carrier documenting the damage. Simply send back the damaged merchandise, along with the documentation from the carrier and we will send you the same merchandise back at no extra charge as quickly as possible.

Reshipping, Cancelled orders and Refused Orders All refused/returned orders will result in a 15% restocking charge, plus shipping cost that were incurred (shipping charges are not refundable).

Return Procedures:
-Include the original Invoice or Packing slip.
-Include the RMA#, must be visible on the shipping box. Please do not write -onto the merchandise packaging.
-Wrap item(s) securely in either our shipping container or one similar and tape closed.
-For your protection, we recommend that you get a receipt from shipper/mailer and insure your package for the amount of the value.

Exchange Size(s):
-Follow the Return Procedures. (see above)
-Merchandise Conditions must be in the same condition as received.
-Shipping charges will be billed to you through paypal payment.
-Please email us the correct size or write the correct size onto the packaging slip.
-Once we receive the shipping payment, we will ship the new correct size to you.

Returns should be sent to:
PAWPUPPIES
14271 Jeffrey Road STE# 56
Irvine, CA 92620

Merchandise returns must be accompanied by a copy of the Invoice or packaging slip and RMA number and received by the warehouse within 30 days after you received the merchandise. Failure to do so, the return will not be processed.